Workplace mediation & conflict resolution in Sydney & NSW
Impartial mediation and facilitated conversations that help employees, managers and teams resolve disagreements constructively and rebuild working relationships.
Based in Sydney, NSW · sessions online across NSW and Australia
Why it matters
Unresolved conflict affects everyone
Disagreements are a normal part of working life. Left unresolved, they can affect wellbeing, productivity, retention and team culture. People start avoiding each other, communication breaks down, and managers spend more and more time on the fallout.
Early, impartial support can stop a workplace disagreement from becoming a formal grievance. It gives everyone a fair hearing and focuses on practical ways to work together in future.
Situations we can help with
- Disagreements between colleagues
- Tension between an employee and their manager
- Conflict within, or between, teams
- Communication breakdown after organisational change
- Return-to-work conversations after a dispute or absence
- Leadership teams struggling to work together
- Misunderstandings in culturally diverse teams
What we offer
Workplace services
Each engagement is scoped with you, so the approach fits the people, the issues and your organisation's policies.
Workplace mediation
A confidential, voluntary process for two or more people in conflict. After individual pre-meetings, a joint session helps them talk about what's happened, understand each other's perspective and agree on how they'll work together from here.
Facilitated team conversations
Structured discussions for teams experiencing tension, change or a breakdown in trust. They create space for honest conversation and lead to shared agreements about communication and ways of working.
Leadership communication support
Practical support for managers handling difficult conversations, giving feedback, or leading teams through disagreement and change.
Workshops and training
Conflict management, respectful communication and cultural communication training to build skills across your organisation.
Our process
How a workplace mediation works
Initial consultation
We talk with HR or the referring manager about the situation, the goals, the people involved and any relevant policies or processes already under way.
Individual meetings
We meet each participant confidentially to hear their perspective, explain the process and check that mediation is appropriate and voluntary.
Joint session
A facilitated conversation, online or by arrangement, focused on understanding, problem-solving and agreeing on practical next steps.
Agreement and follow-up
Participants record their agreed actions. With their consent, we share agreed outcomes with the organisation and can arrange a follow-up check-in.
A professional partner
What organisations can expect
- Impartiality. We're independent of everyone involved and don't advocate for any party.
- Clear confidentiality terms, agreed at the outset, covering what will and won't be reported back to the organisation.
- Respect for your policies. Mediation complements your HR processes. It doesn't replace investigations or legal obligations.
- Cultural awareness in diverse workplaces, where communication styles and expectations can differ.
- Practical outcomes, focused on agreed behaviours and ways of working.
When mediation isn't the right tool
Mediation isn't a substitute for a formal investigation of serious misconduct, such as sexual harassment, bullying or discrimination, or for an organisation's legal and work health and safety obligations. It may also be unsuitable where there's a significant power imbalance or a risk to someone's safety. We'll tell you honestly if we think another approach is needed.
Is workplace mediation voluntary?
Yes. Participants need to take part willingly for mediation to work. An organisation can encourage people to participate, but we check with each person that they're participating freely.
What does the organisation find out?
We agree on the confidentiality terms with everyone at the start. Usually the organisation is told whether mediation went ahead and, with the participants' consent, any agreed outcomes that require its support. What is said in sessions stays confidential, subject to legal and safety obligations.
Can sessions be held online?
Yes. Online sessions work well for distributed and hybrid teams. In-person sessions may be possible by arrangement.
How much does it cost?
Workplace engagements are quoted individually, based on the number of participants and sessions. Request a quote.
Discuss workplace mediation
Tell us what's happening and we'll suggest an approach that fits your people and your organisation.